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Amazon Web Services (AWS) has launched Amazon Q, a generative AI tool for answering questions and solving problems using a customer’s own data and systems.
The tool can be tailored to individual users, with more than 40 connectors to popular data sources, including Salesforce, Dropbox, ServiceNow and Zendesk.
Amazon Q will be available through the AWS Management Console, and has been specifically developed to be accessible to companies of all sizes.
The product will be rolled out in two flavours: Amazon Q in Connect, an application for customer service workers that will suggest answers to customer service workers, and Amazon Q in AWS Supply Chain, which will offer supply chain workers answers to complex questions based on their data.